language:中文版中文版

service

 

domestic business

miss guo

mobile/wechat:

86 18680611925

86 18676999783

e-mail:

[email protected]

 



 

overseas sales

grace guo

mobile/wechat/whatsapp:

86 18680611925

e-mail:

[email protected]


zhixia zeng

mobile/wechat/whatsapp:

86 13424274536

e-mail:

[email protected]



guirong lu

mobile/wechat/whatsapp:

86 13380191108

e-mail:

[email protected]




no.2&6 qingping road, qinghutou village, tangxia town, dongguan city,guangdong province,prc


in the position:home>service

service support
1. q: which operation systems does the software support?
a: it supports windows 2000, windows xp, and windows vista,win7 &win8 ,mac10.6-10.8.

2. q: the software does not auto-run when the device is plugged in.
situation1: if there is no notification from the pc, please check if the auto-run has been disabled by windows.
situation2: if the device remains on the u-disk, please check if an anti-virus application has disabled the auto-run.
a: please launch the software manually if you do not change the configuration of your pc.

3. q: i cannot install the driver
a: on some pcs, installation of the driver may take a long time because of the pc configuration. so please wait and do not cancel the process or you will have to uninstall and re-install again.

4. q: what should i do if the main window continues to display “searching device”?
a: please remove the device and reinsert it.

5. q: what should i do if the (u)sim card is unplugged during the application?
a: please disconnect the device first, and then restart the
application.

6. q: the (u)sim card does not register any networks
a: the reasons are shown below:
1. unstable local signal;
2. the software is an old version;
3.hardware problem.
you may:
1. try to logon from another location;
2. update the software;
3. check the hardware or use another data card and retry.

7. q: why does the prompt “unavailable connection profile” appear?
a: please add a connection profile manually.

8. q: it failed to connect to the internet
a: please make sure the connection profile and settings are correct.

9. q: sending an sms failed
a: please make sure the sms center number is correct.

10. q: i can not receive an sms
a: please check whether your (u)sim card’s memory is full.

11. q: why can i only save part of the name when adding a new contact?
a: the (u)sim card can only hold 12 sbc characters, and 6 dbc characters.



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